Frequently Asked Questions & Policies

Q: What COVID-19 Safety Protocols are you taking?

A: 

• Anyone in the Collective who shows any symptoms, or are living with anyone who is sick or quarantined are asked to stay home and may return only with a negative test result and clearance from a doctor. 
• HEPA Air Filters are in our treatment rooms and kept on 24/7 
• All of our treatment rooms, common areas, tools, and chairs will be cleaned and properly disinfected using EPA registered solutions and appropriate contact times between each client. Other surfaces will be continuously disinfected throughout the day as well.
• Hand sanitizer will be readily available at each entrance, common areas, and checkout.

• Please call to reschedule if you are feeling ill or have any symptoms of COVID-19 or any other contagious illness. 

   

Q: It's my first time coming in for a service, anything I should know?

A: Yes, please arrive 10-15 minutes before your appointment is scheduled to begin.

You will fill out an intake form & have a short chat before we get started.
Parking is in the back of house.

The front door bell does not work, your practitioner will be expecting you and will meet you at the door. 

Gender neutral restroom is all the way back through the waiting area.

Please refrain from smoking or wearing strong fragrances before your appointment.

Q: What time should I arrive?

A: Your appointment will start promptly at the time you are scheduled. If you happen to be late we will do our best to accommodate your full time, but out of respect for our clients, we will only be able to provide services during your scheduled time.

Q: What if I need to reschedule or cancel my appointment?

A: Rescheduling is super easy on our online booking site. It's available 24/7.

• Please allow at least 48 hours notice to cancel or reschedule your appointment.
• Failure to do so will result in the full price of treatment charged.
• If you have a Gift Certificate, it will be forfeited if you cancel inside of the 48 hours
• Rescheduling more than once for the same appointment will also result in a change fee.

• Please call to reschedule if you are feeling ill or have any symptoms of COVID-19 or any other contagious illness. 

• Exceptions to this policy will be considered only if there is a true  emergency, inclement weather conditions, or sudden onset of illness. 

Q: I have a Gift Certificate, how do I use it?

A: Schedule your appointment at thehealingcollectiveny.com

A credit card is required to secure your appointment at the time of scheduling.
No holds or charges will be made on your card.

Rescheduling is super easy on our online booking site. It's available 24/7.
Please allow at least 48 hours notice to cancel or reschedule your appointment.

Gift Certificates will be forfeited if you cancel inside of the 48 hours or do not show up for your appointment.

Rescheduling more than once for the same appointment will also result in a change fee.

Please note appointments tend to book two or more weeks in advance, please take this into consideration when planning to book your appointment
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email info@thehealingcollectiveny.com with any questions.

Non-refundable. No cash value.

We are unable to make extensions to the expiration date.

Please use before the expiry date or gift to someone else who can use it within this time.